1. How do I place an order?
Select your favorite collection and click on the product details.
Choose your size and click the ADD TO SHOPPING CART button on the product page.
Review your selected items by clicking MY CART at the top right of the page.
Click PROCEED TO CHECKOUT to complete your order.

If you’re unfamiliar with the process, feel free to message us on Instagram (IG) for assistance or to place your order directly there.

2. How can I track my order?
Once your order has been dispatched, we’ll send you a receipt to the email provided during checkout. Please allow a few working days for processing. Once shipped, we’ll email your tracking number.

Track Your Order Online:

  • West Malaysia (SPX): Track here using your tracking number. (https://spx.com.my/)

  • East Malaysia (J&T Express): Track here using your tracking number. (https://www.jtexpress.my/tracking)

3. Do you offer engraving customization?
Yes! Personalizing jewelry is our specialty. Most of our products are engravable, and engraving options and limitations are clearly indicated on each product page. Share your story with a custom touch!

4. Do you offer custom jewelry design?
Currently, we focus on manufacturing modular designs and do not provide custom jewelry design services.

5. Do you have any physical stores?
We are an e-commerce-based store. However, our office is located in Malaysia. For further inquiries, feel free to contact us directly.

6. What is your returns or exchanges policy?
We offer a 60-day return and refund policy, subject to terms and conditions. For detailed information, please visit our Shipping & Returns page under Customer Care.

7. How can I change or cancel my order after submission?
Contact our customer service team via email within 12 hours of placing your order. Please include your order number, payment proof, and relevant evidence. Our team is available 24/7 to assist you with order modifications or cancellations.

8. Live Chat Help
Need help? Visit our Instagram page and message us directly to chat with our customer service team.

9. What is your order processing time?
You can expect to receive your order within 2–8 business days after placing it.

  • Allow 1–2 working days for engraving.

  • Once engraving is complete, we’ll ship your order immediately.

  • After shipping, you’ll receive an email with your tracking number within 2–3 days.

  • Orders within Malaysia are handled by J&T Express.

Important: Please record a video when receiving your parcel as proof for any return or refund requests.

10. Do you have student pricing?
Yes, we offer Student Privilege Deals! We value students' hard work and dedication, so we’ve created special discounts to make our jewelry more affordable. Whether shopping for yourself or finding the perfect gift, enjoy exclusive savings tailored just for students.

11. What payment methods do you accept?
We accept almost all major payment methods available in Malaysia, including:

  • Card Payments: Visa, Mastercard, JCB, American Express, etc.

  • E-Wallets: Touch ‘n Go eWallet, ShopeePay, GrabPay, Atome, and more.

  • Third-Party Payments: PayPal, Stripe, and other supported services.