Track Your Order

We use Shopee Express (SPX) for deliveries within West Malaysia and J&T Express for deliveries to East Malaysia.

Once your payment is successfully processed, you will receive a confirmation email at the address provided during checkout. After your order has been shipped, we will send you another email with your tracking number so you can monitor your shipment’s progress.

Order Processing Timeline:

  • Engraving takes 1–2 working days (depending on order volume). A protective coating is then applied, requiring curing and drying before shipping.. 

  • Once completed, your order will be shipped immediately.

  • After shipping, you’ll receive your tracking number via email.

Important: Please record a video when receiving your parcel as proof for any return or refund requests.

Track Your Order Online:

  • West Malaysia (SPX): Track here using your tracking number. (https://spx.com.my/)

  • East Malaysia (J&T Express): Track here using your tracking number. (https://www.jtexpress.my/tracking)


Additional Terms & Conditions

To ensure a smooth shopping experience, please note the following conditions. MK Jewelry cannot be held responsible for issues arising from:

1. Incorrect Information Provided
Orders with wrong shipping address, contact number, or recipient details provided by the customer that result in failed or delayed delivery.
In such cases, please contact the courier directly with your tracking number, or reach out to our customer service for further assistance.

2. Wrong Product Selection by Customer
Orders placed incorrectly (e.g., purchasing only one ring instead of a couple set, or choosing the wrong color/variation) cannot be cancelled or refunded once confirmed.
You may contact our customer service team to explore possible solutions, but refunds are not guaranteed.

3. Delivery Address Changes After Shipment
Once an order has been shipped, changes to the delivery address are no longer under our control.
Please contact the assigned courier directly to request a redirection of your parcel.

4. Unclaimed or Rejected Parcels
If a parcel is returned to us due to refusal to accept delivery, failure to pick up, or multiple unsuccessful delivery attempts, reshipping costs will be borne by the customer.

5. Delays Beyond Our Control
While we do our best to ensure timely delivery, shipping delays caused by courier companies, public holidays, weather conditions, or unforeseen events are outside of our responsibility.

6. Damaged Parcels Caused During Transit
We take extra care in packaging all items securely. However, once handed over to the courier, any damage caused in transit is the courier’s responsibility.
Please file a claim directly with the courier. Our customer service can assist by providing necessary documentation.

7. Engraving & Personalization Requests
Personalized or engraved items are made based on the exact details you provide.
We cannot be held responsible for errors if the engraving text, font, or design was submitted incorrectly by the customer.

8. Order Cancellations After Processing
Once your order has entered processing (engraving, coating, packaging), it cannot be cancelled.
Refunds or changes are not possible after this stage.